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Frequently Asked Questions
All FAQs ↗How do I open a StableOne account?
Choose Business or Personal from the menu, then complete the application form with your details. Business applications require company and ownership information; personal applications are reviewed individually. Once submitted, our team will guide you through document verification before your account is activated. Alternatively, you can start directly at https://app.banking.stableone.net/customer/register .
Are there any fees for transfers?
Yes. Full details are available in our published fee schedule. You can request this by filling out our "Send a Message" box, and we'll send you the schedule along with any other information you may need.
How long do deposits and withdrawals take?
This depends on the rail used — local transfers (like Faster Payments or SEPA) are typically same-day, while international SWIFT transfers can take longer.
How do I verify my identity?
During onboarding, you'll be asked to provide identity documents, proof of address, and (for businesses) company and ownership documentation. This supports our KYC/KYB checks, which follow Canadian MSB standards, including enhanced checks and liveness verification.
How is my money kept secure?
Funds are held in strictly segregated accounts, ensuring your capital is managed in accordance with our regulatory obligations and industry best practices.
I forgot my password. How do I reset it?
Click "Forgot password" on the login screen and follow the instructions sent to your registered email to reset it securely.